Order & Shipping Policy


Last updated: August 2026

This Shipping & Returns Policy explains how orders placed through JustHealth SA are processed, delivered and handled where there is an issue with a product.

1. Order Processing

Orders are processed after successful payment has been received.

Please ensure that your delivery details are correct before completing your order.

Orders are generally processed within 7 business days, subject to product availability.

During busy periods, promotions or circumstances outside our control, processing may take longer.

2. Delivery

Orders are delivered using our selected courier or delivery service.

Estimated delivery times will depend on the delivery destination and courier service.

Delivery times are estimates and are not guaranteed.

JustHealth is not responsible for delays caused by:

  • Courier or logistics providers
  • Incorrect or incomplete delivery information
  • Public holidays
  • Severe weather
  • Strikes or industrial action
  • Unforeseen events or circumstances outside our reasonable control

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply where the order needs to be redirected or re-dispatched.

4. Damaged or Incorrect Orders

Please inspect your order as soon as possible after delivery.

If you receive:

  • The wrong product
  • A damaged product
  • A product that is materially different from what was ordered
  • A product with a manufacturing defect

please contact us as soon as reasonably possible at:

Email: admin@justhealthsa.co.za

Please include your order number and photographs or other relevant information where applicable.

We will assess the issue and, where appropriate, arrange a replacement or other remedy in accordance with applicable law.

5. Change-of-Mind Returns

JustHealth does not offer voluntary returns or refunds simply because a customer has changed their mind, ordered the incorrect product, no longer wants the product, or purchased the incorrect quantity.

Customers are encouraged to carefully review their order before completing payment.

This does not affect any statutory consumer rights that may apply under South African law.

6. Defective or Non-Conforming Products

Nothing in this policy limits a customer’s rights where a product is defective, unsafe, not of the required quality, does not correspond with its description, or otherwise qualifies for a remedy under applicable consumer protection legislation.

Where a statutory remedy applies, JustHealth will handle the matter in accordance with the applicable legal requirements.

7. Opened or Used Products

For health, wellness and hygiene reasons, JustHealth may be unable to accept the return of products that have been opened, used, tampered with or whose packaging or seal has been compromised, except where applicable law requires otherwise.

8. Refunds

JustHealth does not provide refunds for ordinary change-of-mind requests.

Where a refund is legally required or agreed as an appropriate remedy following an approved claim, the refund will be processed using the applicable payment method or another appropriate method agreed with the customer.

9. Exchanges

Exchanges are not available for ordinary change-of-mind requests.

Where an incorrect, defective or damaged product has been supplied, JustHealth may arrange a replacement or another appropriate remedy in accordance with applicable law.

10. Sale and Promotional Items

Products purchased during promotions or special offers remain subject to this Shipping & Returns Policy and applicable consumer protection legislation.

11. Contact Us

For any delivery, damaged-product or order-related enquiry, please contact:

JustHealth SA
Email: admin@justhealthsa.co.za
Telephone: +27 82 851 9386
Address: Montagu, Western Cape 6720

Please include your order number when contacting us about an existing order.If you have any questions regarding this Policy or the way we handle personal information, please contact: